About Seqwater

Seqwater is the Queensland Government Bulk Water Supply Authority, responsible for delivering safe, secure and cost-effective bulk water supply for over 3 million people across Southeast Queensland.

Seqwater is one of the largest water businesses with the most geographically spread and diverse asset base of any capital city water authority. Our operations extend from the New South Wales border to the base of the Toowoomba ranges.

We commit to delivering a high standard of customer service aligned to our strategic vision. We value working collaboratively with our internal & external customers to improve service delivery. 

About Your Opportunity

Reporting to our Supervisor Client Services, you will coordinate the Client Services team to ensure the professional, courteous, and timely support to Seqwater staff and facilitate the effective, efficient, and timely delivery, or restoration, of digital services, both OT and ICT.

Key responsibilities:

• Coordinate the Service Desk to ensure prompt, courteous support and efficient delivery of Digital Services. Handle escalations and maintain service standards.
• Manage tickets to meet targets and SLAs, acting as the link between users, technical teams, and service providers for quick resolutions.
• Drive process improvements and share knowledge to enhance service delivery.
• Provide technical support and administration for hardware, software, network, printers, and devices, including troubleshooting and maintenance.

About you

To be successful in this role, you will possess:  

• Tertiary qualifications in an information technology discipline; or equivalent combination of education and experience.
• Experience in desktop support, including an understanding of security issues, network, and user account administration.
• Excellent customer service skills, with demonstrated ability to prioritise and manage competing demands to deliver agreed service targets and standards.
• Excellent knowledge of Microsoft software applications, operating systems, and associated peripherals; and a demonstrated knowledge of current ICT technologies, standards, and services
• Proven ability to work with minimal supervision in prioritising workloads, delegating tasks, meeting deadlines, and negotiating priorities with customers.

This position has a salary range of $104,668.84 - $115,102.18 (dependent on experience) plus 12.75% superannuation.

For a more detailed preview of the work that you will be involved in for this role, feel free to take a look at the position description on our careers page - careers.seqwater.com.au   We also invite you to connect with us on LinkedIn and join our growing community of followers to see all the latest news and job opportunities as and when they happen - https://www.linkedin.com/company/seqwater/

If you are looking for an extraordinary career in which you can make a real impact, we'd love to hear from you!

To apply

Submit your cover letter outlining how you meet the requirements of the role and your resume via the Apply button.

Applications close: 11:55PM AEST, Thursday 7^th November 2024

For further information please email enquiries to recruitment@seqwater.com.au

Please note – applications cannot be accepted via email.