About Seqwater
Water is essential for life. At Seqwater, we’re not just delivering water—we’re driving innovation, growth and transformation to secure the future of water across South East Queensland.
As one of the largest water businesses with the most geographically spread and diverse asset base of any capital city in Australia, our operations extend from the New South Wales border to the base of the Toowoomba ranges and north to Gympie .
As we enter an exciting period of expansion, we're embracing new technologies and sustainable practices to meet the growing needs of our region. We work collaboratively across our organisation and with our stakeholders, constantly striving to enhance the quality of service we provide. As we modernise our systems and invest in smarter water grids, we remain focused on delivering the highest standard of service, always with the future in mind.
Our transformation is about more than just infrastructure—it’s about people. Our team of dedicated professionals are united by a shared passion for creating lasting, meaningful outcomes for the communities we serve, and this is reflected in Our Vision, Water for Life, Our Promise - Safe for Life, and Our Values of integrity, respect, care, and courage that shape everything we do.
If you want to be part of an organisation that’s shaping the future of water management, now is the time to join Seqwater.
About Your Opportunity
As Seqwater’s Customer Account Manager, you'll drive strong relationships with our five Retailer Customers, fostering collaboration and ensuring their evolving needs are met. You'll manage contracts, negotiate variations, and champion reform of the bulk water supply framework to support both commercial success and regulatory oversight.
Key responsibilities:
- Strengthen customer relationships to boost Seqwater's understanding and improve Retailer experience.
- Lead customer engagement and collaboration, driving continuous service improvements.
- Regularly review performance, resolve issues, and identify opportunities for enhancement.
- Manage Bulk Water Supply and commercial agreements, including negotiation and conflict resolution.
About you
To be successful in this role, you will possess:
- A tertiary qualification in Business, Communications, Law or equivalent or an equivalent combination of education and experience
- Extensive prior experience in customer account management in a highly regulated environment.
- Experience managing complex urban retailer customers relationships and resolving, contractual arrangements and associated issues.
- Alignment with Seqwater values.
This position has a salary starting at $132,491 plus 12.75% superannuation and is a permanent opportunity.
Appointment to this role is subject to the provision of a national police check and may be subject to other medical/character requirements. Please note that people with criminal records are not automatically deemed ineligible. Each application will be considered on its merits.
For a more detailed preview of the work that you will be involved in for this role, feel free to take a look at the position description on our careers page - careers.seqwater.com.au We also invite you to connect with us on LinkedIn and join our growing community of followers to see all the latest news and job opportunities as and when they happen - https://www.linkedin.com/company/seqwater/
If you are looking for an extraordinary career in which you can make a real impact, we'd love to hear from you!
Why Work For Us?
At Seqwater we care.
We offer competitive pay and job security while prioritising the health and wellbeing of our employees through initiatives such as immunisation programs and skin checks. Our flexible hybrid working options help you balance your career with your personal life.
You’ll benefit from discounted memberships, ongoing professional development opportunities, and generous leave options, including the ability to purchase additional leave.
At Seqwater, we are dedicated to fostering an inclusive workplace that celebrates diversity, ensuring everyone feels included, respected, and treated fairly.
To apply
Submit your cover letter outlining how you meet the requirements of the role and your resume via the Apply button.
Applications close: 11:55PM AEST, Sunday 26th January 2025
For further information please email enquiries to recruitment@seqwater.com.au
Please note – applications cannot be accepted via email.
